Poulomi: Once downloaded, please install it. Poulomi: Now, click on the below link and download the creative cloud desktop app. Poulomi: May I know the first option that you are getting after selecting the option CC and CS6 ? Poulomi: May I know if you have selected the option CC and CS6 ? GM: There's no option for either, I tried this step previously Poulomi: Run the cleaner tool from the below link and clean the creative cloud desktop app/ Adobe application manager.Select the option CC and CS6 and then you will get the option creative cloud desktop app. Poulomi: Delete the Adobe application manager, Creative Cloud folder from there. Poulomi: Press Shift+Command+A from the keyboard. Poulomi: Just to confirm the three folders : Adobe application manager, OOBE, AAMupdater folder are deleted ? Poulomi: Then go to Adobe folder and delete Adobe application manager, OOBE, AAMupdater folder from there. Poulomi: Please be informed that /library and ~ /library are two different location so just to confirm are you in /library ? Poulomi: Type as " /library " and Click on Go.(without ~Symbol) Poulomi: Click on finder click on Finder-> press Shift+Command+G to open "Go to Folder" Poulomi: Just to confirm have you deleted both OOBE and AAMupdater folder ? Poulomi: Then go to Adobe folder and delete OOBE and AAMupdater folder from there. Poulomi: Then navigate to Application support. Poulomi: Type as " ~/library " and Click on Go.(with ~Symbol). Poulomi: Click on finder, -> press Shift+Command+G to open "Go to Folder" Poulomi: Please close all the adobe applications running including the CC desktop app. GM: No, no displayed error, the progress dialog box just disappears Poulomi: May I know if you are getting any error message ? Poulomi: I apologize for the inconvenience caused. Poulomi: I will be glad to help you with this issue. Poulomi: As I understand you are unable to reinstall the CC desktop app. While you wait, you can try our community forums where experts are online 24/7. Hi, we are currently helping other customers in line ahead of you. I have just successfully resolved this issue via Adobe Live Chat.īelow is the pasted transcript of the chat which might help others experiencing the same issues.Ī representative will be with you shortly.
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